Welcome to the Outlet Pedal Nix Store FAQ page! We’ve compiled answers to the most common questions about our cycling gear, shipping, returns, and more. Can’t find what you need? Contact our friendly support team at [email protected].

About Our Store

Who is Outlet Pedal Nix Store for?

We cater to cycling enthusiasts worldwide who value both performance and value. Our customers range from competitive riders needing high-quality components like aero brake levers and bib shorts, to recreational cyclists looking for basic trainers and arm warmers. Whether you’re preparing for a race or just enjoying weekend rides, we’ve got you covered.

What makes your store unique?

We combine fast global delivery with expert packaging tailored to cycling gear. Delicate components like bottom brackets get rigid box protection, while apparel items are carefully bagged. Our Dallas-based team are cyclists themselves, ensuring we understand exactly what you need.

Product Questions

Do you carry products for different cycling disciplines?

Yes! Our range includes:

  • Road cycling: Aero/TT brake levers, base layers, bib shorts
  • Mountain biking: Body armour, bike protection gear
  • Commuting: Bells and mirrors, backpacks, bike storage
  • All-season riding: Arm/leg warmers, balaclavas
How do I know if a component fits my bike?

Product listings include detailed specifications. For technical items like brake caliper mounts or bottom bracket spares, check your bike’s manual or contact us with your bike model for compatibility advice.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details.

Shipping & Delivery

Pro Tip: Need gear fast? Choose Standard Shipping (DHL/FedEx) at checkout for delivery typically 30-50% quicker than our free option.
Where do you ship to?

We ship worldwide except some Asian and remote regions. Our Dallas warehouse efficiently serves North American, European, and other international customers.

What are my shipping options?

We offer two reliable services:

  1. Standard Shipping ($12.95 flat rate):
    • Carriers: DHL or FedEx
    • Delivery: 10-15 business days after dispatch
    • Best for urgent orders or event preparation
  2. Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery: 15-25 business days after dispatch
    • Best for non-urgent orders or seasonal stock-ups
How is my order packaged?

We take special care with every item:

  • Apparel (like base layers and bib shorts): Protective bags
  • Delicate components (like aero brake levers): Rigid boxes with padding
  • Bike protection gear: Custom packaging to prevent damage
Can I track my order?

Yes! All orders receive tracking numbers emailed after dispatch. International shipments include customs documentation for smooth border crossings.

Returns & Exchanges

What’s your return policy?

We offer a 15-day return window from delivery date. Items must be:

  • In original, unused condition
  • With all tags attached
  • Note: Some safety items like body armour may have special conditions

Contact [email protected] to initiate returns. Customers are responsible for return shipping costs.

What if my item arrives damaged?

Contact us immediately with photos of the damaged item and packaging. We’ll arrange a replacement or refund and work with our carriers to improve future shipments.

Contact & Support

How can I contact customer service?

Our cycling-enthusiast team is ready to help:

Email: [email protected]
Physical Address: 4137 Stoney Lane, Dallas, US 75212

We typically respond within 24 business hours.

Ready to Ride? Browse our performance cycling gear at unbeatable prices and experience our fast, reliable service!