Shipping Policy

At Outlet Pedal Nix Store, we’re as committed to smooth transactions as you are to smooth gear shifts. Here’s everything you need to know about getting your cycling gear and our hassle-free returns process.

Shipping Information

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in their original condition (unused, unworn, with tags attached and original packaging). Your satisfaction is as important to us as your bike’s performance is to you.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

• Body Maintenance products (opened items)
• Balaclavas (for hygiene reasons)
• Bib Shorts (if the hygiene liner has been removed)
• Brake Bleeding kits (opened fluid containers)

How to Initiate a Return or Exchange

Follow these steps as precisely as you’d adjust your brake calipers:

1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
2. Wait for Approval – We’ll respond within 24 business hours (faster than a quick wheel change)
3. Package Securely – Return items in original packaging with all tags attached
4. Ship Back – Use a trackable shipping method to:
   Outlet Pedal Nix Store
   Returns Department
   4137 Stoney Lane
   Dallas, TX 75212
   USA

Return Shipping Costs

Return shipping is the customer’s responsibility, unless the return is due to our error (wrong item sent or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days (quicker than a pro mechanic’s tune-up)
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing:
  • Credit cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping costs are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (size, color, or different product):

1. Follow the standard return process above
2. Clearly state your desired exchange item in your email
3. We’ll ship the new item once we receive your return

Exchange shipping times match our standard delivery times (10-25 days depending on method).

Damaged or Defective Items

If your aero components or bike protection gear arrives damaged or defective:

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange a prepaid return label if needed
• Expect priority processing for your replacement

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Outlet Pedal Nix Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:
- [Product Name]
- [Size/Color if applicable]
- [Reason for return/exchange]

[For exchanges only:]
I would like to exchange for:
- [New Product Name]
- [Size/Color]

I have reviewed your Returns Policy and confirm the items are in original condition with tags attached and packaging intact.

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Still Have Questions?

Contact our customer service team at [email protected] – we respond faster than a sprinter on the final straight!